Policies

WE DO NOT PROCESS RV FACTORY WARRANTIES

 We are NOT able to process RV factory warranties at this time. 


Customer is responsible for payment for all work at time of service, we will then complete repairs and customer will be given documentation to submit for reimbursement from your RV manufacturer.  


WE DO PROCESS INSURANCE & EXTENDED WARRANTY CLAIMS

We ARE authorized for most insurance, extended warranty and appliance manufacturer repairs.


Extended warranty process: 

Customer is responsible for payment for all work at time of service, we will then complete repairs and submit paperwork to extended warranty for reimbursement. 


Insurance claim process: 

Customer is responsible for payment for initial diagnosis at time of service, we will then complete insurance estimate and submit claim on your behalf.



WINTERIZATION SERVICES

We are NOT responsible for freeze damage to any unit winterized after November 1st. Winterization does NOT include dumping any holding tank other than the fresh water tank. Waste tank dumping is the sole responsibility of RV owner. 



FURNACES

Furnaces often have more than one issue when they malfunction resulting in multiple unnecessary service calls to repair a furnace, therefore we will NOT perform partial repairs on furnaces.


If a furnace requires a control board only we will replace control board as a stand alone procedure, however furnace repair of any other type will be nothing less than partial rebuild, which will include removal of furnace, clean the burner & heat exchanger, replace all switches and sensors and replace igniter. We will also test the propane gas system, the thermostat control system and the power supply wiring to furnace.


This additional cost for upgraded service is minimal but ensures both of us that your furnace was repaired correctly the first time.





WE DO NOT SERVICE:

At this time we do NOT service the following items:

Automotive drive train & chassis (Engines & transmissions)

Generators

Aqua Hot systems



90 DAY LABOR GUARANTEE

We guarantee our labor for a full 90 days. All parts are warrantied through their respective manufacturer.